June 8, 2020 (Update)
We encourage you to take advantage of online banking, or call us to discuss your needs. In many cases, we will be able to provide the service and solutions you are looking for without you having to leave the comfort and safety of your home.
If you do visit a branch, you will notice several changes in place to protect the safety of members and staff:
- A face covering is required for you to enter. The credit union staff will be wearing theirs, too.
- Plexiglass barriers have been installed at all staff stations and offices to provide additional protection.
- We ask that you follow our social distancing guidelines and markers on the floor. We will need to limit our capacity.
- Lobbies will close 30 minutes early Monday – Friday for additional cleaning. Our drive-thrus are open normal business hours.
- If you are sick or have been in contact with COVID-19, do not come inside. Our ATMs and drive-thrus are available.
We greatly appreciate your support as we continue to adapt to this challenging environment.
Thank you for your membership!
April 6, 2020 (Update)
As we continue to navigate the COVID-19 situation, we wanted to remind you of our branch options:
Crossings Boulevard Branch:
- Drive-thru open during business hours.
- Drop box available 24/7 (walk-up, located at end of building past drive-thru). This is checked throughout the day during business hours.
- Drive-thru ATM is available 24/7 (3rd lane of drive-thru).
- Indoor ATM available during business hours.
Fort Lee Branch:
- Drive-thru open during business hours.
- Drop box available 24/7 (drive-up, located in ATM drive-thru lane ). This is checked throughout the day during business hours.
- Drive-thru ATM is available 24/7 (1st lane of drive-thru).
For More Convenience:
- Checks can be deposited electronically through mobile banking.
- Cash withdrawals can be made at any ATM. We are a member of a large network of over 35,000 surcharge-free ATMs.
Thank you for your membership, loyalty, and patience!
March 20, 2020 (Update)
Our top priority is to protect the health, safety, and wellbeing of our members and staff. Based on the recommendations of the Governor and state health officials about limiting public gatherings and promoting social distancing, we are making the following changes:
- After Friday, March 20th, our lobbies will be unavailable to members.
- Our drive thru locations, ATMs, and Call Center will be open during our regular business hours.
- We also recommend using online banking, mobile banking, or our 24-hour automated phone banking.
If you have questions or need assistance, we’re here and ready to help. Please call us at (804) 452-0736.
Thank you for your membership and understanding as we all navigate this situation together.
March 19, 2020 (Update)
Watch Out for Coronavirus (COVID-19) Scams
As the situation surrounding the coronavirus continues to develop, your health and financial security continues to be our priority. Beware of the many circulating scams which exploit the fear and the uncertainty surrounding the virus. Here are some of the most common ones:
- The fake donation funding scam. In this scam, victims receive bogus emails, text messages or social media posts, asking them to donate money to a research team which is on the verge of developing a drug to treat COVID-19, and/or a vaccine to immunize the population against the virus. There have also been ads circulating on the internet with similar requests. Unfortunately, many of these are fake, and any money donated to these “funds” will go directly into the scammers’ pockets.
- The bogus health agency. There is so much conflicting information on the coronavirus, and unfortunately, scammers are exploiting this confusion. Scammers are sending out alerts that appear to be from the Centers for Disease Control and Prevention (CDC) or the World Health Organization (WHO), when in fact they’re fake communications created by the scammers themselves. These emails sport the logo of the agencies that allegedly sent them, and the URL is similar to those of the agencies as well. Some scammers will even invent their own “health agency,” such as “The Health Department,” taking care to evoke authenticity with (bogus) contact information and logos. Scammers want to spread misinformation and promote fear and confusion. Even worse, they can infect victims’ computers with malware which is then used to gather personal information from the infected devices. Believing these missives are sent by legitimate agencies, some people unfortunately fall victim to the scams.
- The phony demand for payment for medical services. In this case, victims receive bogus phone calls or emails, with the fraudster pretending to be a doctor or the hospital. The con artist claims to have treated a friend or loved one and demands payment for medical services. They direct the victim to wire or transfer funds to make payment. The victim is ultimately conned out of money without the loved one even being aware of what happened.
- The “miracle” cure. Ignore online offers for vaccinations. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus (COVID-19) — online or in stores.
What can you do?
- You can protect yourself. Basic preventative measures can keep scammers from making you their next target. As always, it’s important to keep the anti-malware and antivirus software on your computer up-to-date and to strengthen the security settings on all of your devices.
- Practice responsible browsing when online. Never download an attachment from an unknown source or click on links embedded in an email or social media post from an unknown sender. Don’t share sensitive information online either. If you’re unsure about a website’s authenticity, check the URL and look for the lock icon and the “s” after the “http” which indicate that the site is secure.
- Follow only official websites for information. It’s a good idea to stay updated on the latest news about the coronavirus to avoid falling prey to misinformation. Check the official CDC and WHO websites for the latest updates. For more information on scams, visit the Federal Trade Commission website.
March 18, 2020 (Update)
Fort Lee FCU remains open to serve our members. Our drive-thru and ATMs are open, and our Contact Center remains staffed and ready to help. Additionally, we are a part of a worldwide network with over 35,000 surcharge-free ATMs.
To assist in following CDC guidelines and the Virginia Governor’s direction of “social distancing”, Fort Lee FCU encourages you to take advantage our our digital tools and other resources for remote banking and 24/7 account access. You can access your account online or by using our Mobile Money App at your convenience. From there, you can view transactions, check balances, deposit checks, make transfers, and more. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.
If you need further assistance or have questions, we are here to help. Call us at (804) 452-0736.
March 13, 2020
The health and well-being of our members, staff, and community is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19), and we are committed to being responsive to the needs of our members and employees as the situation evolves.
We are closely monitoring guidance from the Centers for Disease Control and Prevention and local health officials for guidance to inform our decisions. We also want to share with you the actions Fort Lee Federal Credit Union is taking to protect you and our credit union community.
Some of the Steps We Are Taking
- Increasing the frequency of cleaning and sanitizing our branches.
- Directing our staff to keep themselves safe by frequently washing their hands and staying home if they are sick.
- Practicing “social distancing” by eliminating large staff gatherings and postponing community events and classes.
- Eliminating out-of-state business travel for our staff and non-essential visits from outside vendors who serve our credit union.
We Are Here For You
Our branches remain open for business. Our drive-thru windows and ATMs are open, and our Contact Center remains staffed and ready to help. Additionally, we are a part of a worldwide network with over 35,000 surcharge-free ATMs.
We strongly encourage you to use Fort Lee Federal Credit Union’s digital tools and other resources for remote banking and 24/7 account access. You can access your account online or by using our Mobile Money App at your convenience. From there, you can view transactions, check balances, deposit checks, make transfers, and more. If you haven’t enrolled in online access, it only takes a few minutes. Enroll now.
As this situation evolves, we will communicate any future decisions that impact you or the services we provide. Thank you for your membership, loyalty, and patience.